Doug addresses a common issue: figuring who is to blame when something has gone wrong. However, the problem is most likely a faulty system, taught Dr. W. Edwards Deming. People can’t perform better than the system allows.
Doug addresses a common issue: figuring who is to blame when something has gone wrong. However, the problem is most likely a faulty system, taught Dr. W. Edwards Deming. People can’t perform better than the system allows.